- Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
- Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a reso
- To be the first line of contact for all registered retailers within the mall
- Ensuring the retailers have all the material to offer their service, including branding.
- Conduct regular training in store for the sales teams
- Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
- Act as point of contact for Mall Management Office
- 1st line support to Merchants experiencing any issues
- Assist in the onbaording of new merchants
- Be fully familiar and understand authority level and ultimate accountability of this role.
- Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
- To meet business needs, this role might also include other administrative tasks.
- Cooperate with other departments of the company to ensure the processes are aligned
- Participate in the Company's Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
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Support Service Executive
Found in: Talent AE C2 - 4 days ago
GroupL FZE Dubai, United Arab Emirates Full timeGroupL is currently looking to hire Support Service Executive for our client into Event Industry. · To oversee the logistics, maintenance, and deployment of equipment essential for various events to guarantee that the right equipment is available, properly maintained, and effecti ...
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Account Support Executive
Found in: Talent AE C2 - 4 days ago
AWP Health & Life SA Dubai, United Arab Emirates Full timeWhat you do · Renewal Management · Prepare and issue renewal documentation for assigned accounts within agreed timeframes and high level of quality · Ensure regular and pro-active Intermediary/Partnership engagement and support by phone/email throughout the renewal process to en ...
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MPM Support Executive
Found in: DrJobEN AE A2 - 3 days ago
Allianz Partners Dubai, United Arab EmiratesSupport to drive the strategy and objectives devised by the Regional Head of MPM MEA. · Arrange daily appointments for the Regional Head of MPM MEA which includes managing their calendar and meetings. · Manage daily administrative work (handling calls, processing business corresp ...
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Account Support Executive
Found in: Talent AE A C2 - 2 days ago
Allianz Partners Dubai, United Arab EmiratesPrepare and issue renewaldocumentation for assigned accounts within agreed timeframes andhigh level of quality · Ensure regular andpro-active Intermediary/Partnership engagement and support byphone/email throughout the renewal process to ensure a high renewalretention rate as det ...
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Sales Support Executive
Found in: DrJobEN AE A2 - 12 hours ago
ANTAL INTERNATIONAL Dubai, United Arab EmiratesOver 3 years of experience in order management, involving coordination with customers and the supply chain team. · Proficiency in understanding and processing documents in compliance with the import regulations of the respective country. · Interaction with freight forwarders to o ...
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Account Support Executive
Found in: DrJobEN AE A2 - 2 days ago
Allianz Partners Dubai, United Arab EmiratesPrepare and issue renewal documentation for assigned accounts within agreed timeframes and high level of quality · Ensure regular and pro-active Intermediary/Partnership engagement and support by phone/email throughout the renewal process to ensure a high renewal retention rate a ...
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Support Executive Hospitality
Found in: DrJobEN AE A2 - 5 days ago
Talent Pal Dubai, United Arab EmiratesJob Summary · We are responsible for providing quality service and support to customers regarding the operations and technical aspects of the hospitality software. The Technical Support Analyst will provide accurate and efficient communication and management of issues generated f ...
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Sales Support Executive
Found in: Talent AE A C2 - 4 hours ago
ANTAL INTERNATIONAL Dubai, United Arab EmiratesOver 3 years of experience inorder management, involving coordination with customers and thesupply chain team. · Proficiency inunderstanding and processing documents in compliance with theimport regulations of the respectivecountry. · Interaction with freightforwarders to organiz ...
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MPM Support Executive
Found in: Talent AE A C2 - 1 day ago
Allianz Partners Dubai, United Arab EmiratesSupport to drive the strategy andobjectives devised by the Regional Head of MPMMEA. · Arrange daily appointments for theRegional Head of MPM MEA which includes managing their calendar andmeetings. · Manage daily administrative work(handling calls, processing business corresponden ...
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Customer Support Executive
Found in: Betterteam US S2 T2 - 2 weeks ago
ANAX Holding Dubai, United Arab Emirates Full timeWe are seeking a dedicated and experienced Customer Support Executive with a background in the real estate development industry to join our team. The ideal candidate will possess excellent communication skills in English and have a commitment to providing exceptional customer ser ...
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Support Executive Hospitality
Found in: Talent AE A C2 - 1 day ago
Talent Pal Dubai, United Arab EmiratesJob Summary · Weare responsible for providing quality service and support tocustomers regarding the operations and technical aspects of thehospitality software. The Technical Support Analyst will provideaccurate and efficient communication and management of issuesgenerated from c ...
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Customer Support Executive
Found in: Talent AE C2 - 4 days ago
ECS | Enterprise Change Specialists Dubai, United Arab Emirates Full timeJob Description:Responsible for answering and addressing customer queries through calls and chat. · Should be able analyze customer requirements and proactively make decisions. · Should be able to multi-task. · Good decision-making skills · Good proficiency in english – Written & ...
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Sales Support Pricing Executive
Found in: DrJobEN AE A2 - 3 days ago
WebBeds Dubai, United Arab Emirates· Who are WebBeds · WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to cr ...
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Sales Support Pricing Executive
Found in: Talent AE A C2 - 3 days ago
WebBeds Dubai, United Arab Emirates· Whoare WebBeds · WebBeds is the fastestgrowing and most significant accommodation supplier to the travelindustry. We are a global company offering ground services (hotelstransfers tours activities) to travel professionals. Our productshelp our partners and customers to create ...
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Operations Executive, SnOP Support
Found in: Talent AE C2 - 4 days ago
Amazon Dubai, United Arab Emirates Full timeJob Description : · At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to j ...
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UAE National Branch Sales Support Executive
Found in: Talent AE C2 - 4 days ago
Al-Futtaim Dubai, United Arab Emirates Full timeJob Requisition ID: [[158527]] · Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions autom ...
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Executive - System Support (UAE National only)
Found in: Talent AE C2 - 4 days ago
Redington Dubai, United Arab Emirates Full timeJob Description Job Description Ensure all users related support issues are addressed with the TAT norms. Providing full support on all kind of IT related issues, examples – issues related to email, printer, internet access, password, etc. and maintain track records for all of t ...
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Support Service Executive
Found in: DrJobEN AE A2 - 1 day ago
NMC Hospital Sharjah, United Arab EmiratesManaging a team of representatives offering customer support. · Overseeing the customer service process. · Resolving customer complaints brought to your attention. · Creating policies and procedures. · Planning the training and standardization of service delivery. · Selecting and ...
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Sales Support Executive
Found in: Talent AE A C2 - 1 day ago
Antal International Sharjah, United Arab EmiratesAnswering customer inquiries,scheduling meetings, and sales appointments, and following up withcustomers about their order status. · Compiling adaily list of sales leads, delegating leads to the salesdepartment, and providing sales data and guides to the salesdepartment. · Develo ...
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Support Service Executive
Found in: Talent AE A C2 - 1 day ago
NMC Hospital Sharjah, United Arab EmiratesManaging a team of representativesoffering customer support. · Overseeing thecustomer service process. · Resolving customercomplaints brought to your attention. · Creatingpolicies and procedures. · Planning the trainingand standardization of servicedelivery. · Selecting and hirin ...