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    Merchant Support Executive - Dubai, United Arab Emirates - Planet

    Planet
    Planet Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 week ago

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    Description

    Key Responsibilities

    • Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
    • Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a reso
    • To be the first line of contact for all registered retailers within the mall
    • Ensuring the retailers have all the material to offer their service, including branding.
    • Conduct regular training in store for the sales teams
    • Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
    • Act as point of contact for Mall Management Office
    • 1st line support to Merchants experiencing any issues
    • Assist in the onbaording of new merchants
    • Be fully familiar and understand authority level and ultimate accountability of this role.
    • Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
    • To meet business needs, this role might also include other administrative tasks.
    • Cooperate with other departments of the company to ensure the processes are aligned
    • Participate in the Company's Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

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