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    Delivery Station Liaison Team Manager - Dubai, United Arab Emirates - Amazon UAE

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    Description
    • Remotely lead a team of 17-25 DSL agents
    • Analyse performance and metrics.
    • Join Weekly Business Review calls with Group and Operations Managers to report on performance and share action plans where required.
    • Coach agents to continuously improve performance
    • Audit customer contacts and take part in calibration sessions to ensure we maintain a high bar for customer interactions
    • Engage with stakeholders from Amazon Logistics through reporting and regular calls.
    • Represent the Voice of Customer in the Delivery Stations and solve problems preventing redelivery to customers
    • Join regular process improvement ("Gemba") calls with DSL agents and peers
    • Travel to Delivery Stations to visit teams and build relationships as and when needed.

    We are open to hiring candidates to work out of one of the following locations:

    Dubai, ARE

    Basic Qualifications

    • Bachelor's Degree level or equivalent
    • Experience in leadership or people management experience
    • Prior usage of Microsoft Office including Excel using tools such as Pivot Tables and lookups
    • Proficiency in English.
    • Ability to work flexible working shifts, including weekends, and holidays.

    Preferred Qualifications

    • Comfortable working in a diverse group and contributing to an inclusive culture
    • Previous experience managing teams within a remote environment.
    • Proficient in process improvement
    • Self-starter who is able to proactively develop an operations team to highest potential

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