- Remotely lead a team of 17-25 DSL agents
- Analyse performance and metrics.
- Join Weekly Business Review calls with Group and Operations Managers to report on performance and share action plans where required.
- Coach agents to continuously improve performance
- Audit customer contacts and take part in calibration sessions to ensure we maintain a high bar for customer interactions
- Engage with stakeholders from Amazon Logistics through reporting and regular calls.
- Represent the Voice of Customer in the Delivery Stations and solve problems preventing redelivery to customers
- Join regular process improvement ("Gemba") calls with DSL agents and peers
- Travel to Delivery Stations to visit teams and build relationships as and when needed.
- Bachelor's Degree level or equivalent
- Experience in leadership or people management experience
- Prior usage of Microsoft Office including Excel using tools such as Pivot Tables and lookups
- Proficiency in English.
- Ability to work flexible working shifts, including weekends, and holidays.
- Comfortable working in a diverse group and contributing to an inclusive culture
- Previous experience managing teams within a remote environment.
- Proficient in process improvement
- Self-starter who is able to proactively develop an operations team to highest potential
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Delivery Station Liaison Team Manager - Dubai, United Arab Emirates - Amazon UAE
Description
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
Basic Qualifications
Preferred Qualifications