- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry's developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of the industry's latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
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Service Manager
9 hours ago
AWS DISTRIBUTION Dubai, United Arab EmiratesManaging the service operation of all customers all across UAE · - 2 to 5 years servie manager experince in Home appliances and Electronics Industry · - Proving on time service to customers and maintain dealdline · - Mentoring the service staff by promoting an environment where t ...
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Service Manager
9 hours ago
D Luxe Car Care Dubai, United Arab Emirates**Roles & Responsibilities of the Service Manager**: · Ensuring the successful and effective management of the operations of D Luxe Lube, along with managing the needs of the stakeholders. The Service Manager is expected to manage customer relations & pricing, space efficiently, ...
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IT Service Management
1 day ago
Swedish technology Dubai, United Arab Emirates**Key Responsibilities** · - System Configuration and Management: Setting up, configuring, and managing ITSM tools and platforms, which may include service desk software, asset management systems, and other ITIL V4-aligned tools. · - Process Implementation: Implementing and maint ...
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Service Manager
1 day ago
Newmatic Dubai, United Arab EmiratesThe Role · **Requirements**: · **Required competencies**: - Project Management Professional, strategic sourcing and, customer relationship management, financial judgment and budgeting, strategic thinking, conflict management, risk management, prioritization & time Management and ...
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National Service Manager
1 day ago
Apt Resources Dubai, United Arab Emirates**NATIONAL SERVICE MANAGER**: · **Job ID **:1530 · **Location **:Dubai - United Arab Emirates · **Industry **:Automotive · **Functional Area **:Top Management · AED 23, ,000.00 · **Other Benefits **:As per UAE labor law · **GCC Driving License **:Yes · **Description: · - Preferab ...
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Soft Services Manager
9 hours ago
Mace Dubai, United Arab EmiratesThe opportunity · You will have an exciting opportunity to work with a prestigious client and deliver first-class services to meet their needs. You will have the opportunity to work with a talented team of professionals and make a significant impact on the client's operations. If ...
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IT Service Management Analyst
1 day ago
The Emirates Group Dubai, United Arab Emirates**Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'. Join the Emirates Group IT Team in Dubai. Emirates Group IT thrives on the dynamic nature of technology. Bei ...
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Services Development Manager
1 day ago
Temenos Dubai, United Arab Emirates**ABOUT TEMENOS** · Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. · We serve over 3000 banks fr ...
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Customer Service Manager
9 hours ago
Pet Salon Dubai, United Arab EmiratesWe are looking for Sales / Customer Service Manager for our Pet shop in Dubai. · - Good Communication and sales skills. · - Excellent Customer service skills · petsalon2016atgmail · **Salary**: AED5, AED10,000.00 per month · Ability to commute/relocate: · - Dubai: Reliably commut ...
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Service Project Manager
1 day ago
Al Nexzit Consults Dubai, United Arab Emirates**_Job Information_**: · - _Be the point of reference for after-sales customers, managing their needs and requests in a professional and timely manner. _ · - _Develop effective action plans, coordinating internal resources to deliver high-quality solutions. _ · - _Communicate reg ...
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Client Services Manager
1 day ago
WarnerMedia Dubai, United Arab Emirates**_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...
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Service Delivery Manager
9 hours ago
Talent Pal Dubai, United Arab Emirates**Qualifications & Experience**: - Experience in Airport Operations - Bachelors degree or Diploma in in business administration / aviation / ground handling / customer service Experience: - Bachelor Degree: 6-8 years of experience in aviation/ ground handling / customer service - ...
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Customer Service Manager
1 day ago
Collins Aerospace Dubai, United Arab Emirates**Date Posted**: · **Country**: · United Arab Emirates · **Location**: · Goodrich Customer Services Inc., Rd 36-RM, Plot-S50604, PO Box 17698, Jebel Ali Free Trade Zone (South), Dubai, UAE · **Position Role Type**: · Unspecified · **Primary Responsibilities**: · - Lead team of cu ...
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Client Services Manager
1 day ago
Crimtan Dubai, United Arab Emirates**The company**: · Crimtan is a programmatic digital marketing company with proprietary technology that enables us to run intelligent, targeted, high performing display campaigns for well-known retail, travel, education and financial brands globally. Our business is in a high gro ...
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Customer Service Manager
1 day ago
Tiger Recruitment Ltd Dubai, United Arab EmiratesPosition Overview · **Responsibilities**: · - Oversee day-to-day operations of the customer service team, ensuring prompt and professional handling of inquiries across multiple channels. · - Track key performance indicators (KPIs) such as response time, resolution rate, and custo ...
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Room Service Manager
9 hours ago
Kerzner International Resorts Dubai, United Arab EmiratesRoom Service Manager · (8288) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully ...
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Automative Service Manager
9 hours ago
Car Care center Dubai, United Arab EmiratesJob Purpose: · To lead the service function for the brand, develop and implement plans and programmes to achieve service targets in terms of revenue, quality and effective customer service. · Roles & Responsibilities: · Receive customers in a professional manner providing them wi ...
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General Services Manager
1 day ago
Al Nexzit Consults Dubai, United Arab Emirates**_Job Information_**: · **_ _*** · - _Management and organization of cleaning, repairs, preventive, ordinary and extraordinary maintenance of buildings and accessory parts such as gates, doors, gates, fixtures, etc. compressed air and water systems, air conditioning, electrical ...
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Customer Service Manager
9 hours ago
Career IN Dubai, United Arab EmiratesOur Client a Multinational seeks to hire a Female Customer Service Manager Graduate Excellent interpersonal skills Over 3 years UAE experience in Multinationals/Hotels/Restaurants/Fine Dining/ Fluent in English and German,Spanish, Polish, Russian, Italian, Portuguese, French,Gree ...
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Customer Service Manager
1 day ago
Quest Search and Selection Dubai, United Arab EmiratesRef: JO | Negotiable | Location:Dubai, United Arab Emirates | Added:05/06/23 · **Requirements**: · - Maximize product value and provide a world-class customer experience · - Onboarding and training for new and existing clients · - Establish a trusted strategic relationship with c ...
Customer Service Manager - Dubai, United Arab Emirates - FallenAmbers
Description
Responsibilities
Requirements