-
Supervisor-Front Office
Found in: Talent AE C2 - 1 day ago
Four Points Sharjah, United Arab Emirates Full timeType de Poste · Non-Management · Traiter toutes les entrées des clients, vérifier leur identité, la méthode de paiement, l'affectation des chambres, la distribution et l'activation des clés des chambres. Mettre en place les comptes à l'arrivée des clients, en fonction de leurs e ...
-
Supervisor-Office
Found in: Talent AE A C2 - 1 day ago
Marriott International, Inc Dubai, United Arab EmiratesResponsibilities: · Makingsure employees that report to you meet performanceexpectations. · Giving instructions or orders tosubordinate employees. · Ensuring that the workenvironment is safe, secure andhealthy. · Meetingdeadlines. · Approving workhours. · Ensure great customer se ...
-
Supervisor-Office
Found in: DrJobEN AE A2 - 20 hours ago
Marriott International, Inc Dubai, United Arab EmiratesResponsibilities: · Making sure employees that report to you meet performance expectations. · Giving instructions or orders to subordinate employees. · Ensuring that the work environment is safe, secure and healthy. · Meeting deadlines. · Approving work hours. · Ensure great cust ...
-
Office Supervisor
Found in: Talent AE 2A C2 - 6 days ago
Emaar Dubai Mea Dubai, United Arab EmiratesThe job posting is outdated and position may be filled · Making presentations to report on productivity.Answering phone calls and responding to emails.Organizing travel arrangements as needed. Disclaimer: · is only a platform that connects job seekers and employers. Applicants a ...
-
Front Office Supervisor
Found in: Talent AE 2A C2 - 4 days ago
Hilton Dubai, United Arab EmiratesWhat will I be doing? · As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guest ...
-
Front Office Supervisor
Found in: Talent AE A C2 - 4 days ago
Hilton Dubai, United Arab EmiratesWhat will I bedoing? · As a Front OfficeSupervisor, you will oversee the front office activities betweenthe Guest, the hotel, and the various hotel departments. A FrontDesk Supervisor is responsible for supervising the activities thatcreate the first impressions of our Guests and ...
-
Front Office Supervisor
Found in: Talent AE A C2 - 6 days ago
the first group dubai Dubai, United Arab EmiratesKEYRESPONSIBILITIES · Ensurecompany brand standards, policies and procedures are always adheredto. · Supervise daily shift process ensuring allteam members adhere to standard operatingprocedures. · Provide customers a positive firstand last impression and maintain it at alltimes. ...
-
Front Office Supervisor
Found in: Talent AE 2A C2 - 6 days ago
The First Group Dubai, United Arab EmiratesFront Office Supervisor ( Russian Speaker ) Jobs in Dubai United Arab Emirates 2023 | The First GroupResponsibilities:Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional de ...
-
Front Office Supervisor
Found in: DrJobEN AE A2 - 3 days ago
Hilton Dubai, United Arab EmiratesWhat will I be doing? · As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guest ...
-
Front Office Supervisor
Found in: DrJobEN AE A2 - 4 days ago
the first group dubai Dubai, United Arab EmiratesKEY RESPONSIBILITIES · Ensure company brand standards, policies and procedures are always adhered to. · Supervise daily shift process ensuring all team members adhere to standard operating procedures. · Provide customers a positive first and last impression and maintain it at all ...
-
Front Office Supervisor
Found in: Talent AE C2 - 1 day ago
SWISSOTEL Dubai, United Arab Emirates PermanentJob Description · Front Office Supervisor · Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. · W ...
-
Front Office Supervisor
Found in: Talent AE A C2 - 1 day ago
Accor Dubai, United Arab EmiratesJobDescription · TheRole: · Responsible for the sales, theorganization and the quality of the services delivered to thecustomer for the Front Officedepartment. · Covering daily Front OfficeSupervisor Tasks: handle different guest challenges and situationsand be part of the first ...
-
Front Office Supervisor
Found in: beBee S2 AE - 2 days ago
Hilton Dubai, United Arab Emirates Full timeA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. · What will I be doing? · As a Front Office Supervisor, you will oversee the front office ac ...
-
Front Office Supervisor
Found in: DrJobEN AE A2 - 5 days ago
the first group dubai Dubai, United Arab EmiratesEnsure company brand standards, policies and procedures are always adhered to. · Supervise daily shift process ensuring all team members adhere to standard operating procedures. · Provide customers a positive first and last impression and maintain it at all times. · Perform and d ...
-
Front Office Supervisor
Found in: Talent AE A C2 - 1 day ago
the first group dubai Dubai, United Arab EmiratesEnsure company brand standards,policies and procedures are always adheredto. · Supervise daily shift process ensuring allteam members adhere to standard operatingprocedures. · Provide customers a positive firstand last impression and maintain it at alltimes. · Perform and delegat ...
-
Front Office Supervisor
Found in: DrJobEN AE A2 - 4 days ago
Novotel Dubai, United Arab EmiratesBe aware of room status and also with the competitor's status. · Check credit limit report and discrepancy report and to conduct follow up and necessary action accordingly. · Check the management of "no show". · Ensure that there are ample stocks of all items needed and initiate ...
-
Front Office Supervisor
Found in: Talent AE A C2 - 5 days ago
Novotel Dubai, United Arab EmiratesBe aware of room status and alsowith the competitor's status. · Checkcredit limit report and discrepancy report and to conduct follow upand necessary action accordingly. · Check themanagement of "noshow". · Ensure that there are amplestocks of all items needed and initiate requis ...
-
Front Office Supervisor
Found in: Talent AE A C2 - 6 days ago
Bin Ham Group Dubai, United Arab EmiratesThis is a remoteposition. · Travel is opening backupfor business and we are looking for passionate Remote VoyageAdvisors Do you have a love for sharing your travel experiencesand knowledge with others? If so, applynow · Serve clients by planning andselling domestic and internatio ...
-
Front Office Supervisor
Found in: Talent AE A C2 - 6 days ago
One&Only Resorts Dubai, United Arab EmiratesEnsure the daily reception deskoperation is prepared. · Ensure that guestarrivals and departures are as efficient andcourteous. · Anticipate guest needs and addressthem in a refreshing, respectful and politemanner. · Demonstrate a willingness to"go the extra mile" to exceed guest ...
-
Front Office Supervisor
Found in: Talent AE 2A C2 - 6 days ago
One&Only Resorts Dubai, United Arab EmiratesEnsure the daily reception desk operation is prepared. Ensure that guest arrivals and departures are as efficient and courteous. Anticipate guest needs and address them in a refreshing, respectful and polite manner. Demonstrate a willingness to "go the extra mile" to exceed guest ...
Front Office Supervisor - Dubai, United Arab Emirates - Legoland
Description
Disclaimer: Job descriptions are not exhaustive and the job holder may be required to undertake duties which
are in line with but not limited to the above responsibilities
Classification: Internal
JOB DESCRIPTION
Position Title : Front Office Supervisor
Department : Front Office
Grade : 7
Contract Type : Limited
Scope of work (JOB PURPOSE)
The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day
operations, acting as the first line of guest recovery, answering and responding to internal and external
guest needs and deliver outstanding guest service.
Main Responsibilities
• Responsible and held accountable to all responsibilities of a front desk agent which include but
not limited to
o Check guests in, ensuring proper credit is received, special requests are noted and fulfilled,
and accurate information is established in the hotel's systems.
o Maintains and improves the quality of the guests experience
o Processes all payments according to established hotel requirements
o Provides information and assistance to all guests and visitors
o Provides prompt, courteous and efficient handling of all requests for guest room reservations,
changes, cancellations and information
o Provides prompt, courteous and efficient handling of all incoming calls and assistance for
outgoing calls that transpire through PBX
• Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by
contacting the designated personnel for immediate assistance and following designated roles of
printing necessary reports
• Assists guest services, housekeeping and maintenance staff with accommodating guest requests
• Creates a work environment that promotes teamwork, recognition and mutual respect.
• Maintains confidentiality of all guests
• Provides ideas and suggestions for new products, services, technology and processes to ensure
the resort's vision and in anticipation of changing guest needs.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintains and organizes site Inspections by keeping detailed records of when site inspections
are to occur, selecting rooms and communicating to necessary department heads.
• Maintains and controls safe while on duty, keeping detailed records of all transactions.
• Provides new hires with adequate training and ongoing training for all other front desk employees.
• Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
Disclaimer: Job descriptions are not exhaustive and the job holder may be required to undertake duties which
are in line with but not limited to the above responsibilities
Classification: Internal
• Works diligently at continuously working with Front Office Manager on operation improvements.
• Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
Health & Safety
Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department,
in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that
safe working procedures are in place for all work activities and that all employees under their management
are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure
that safe working practices are monitored, and that risk assessments and procedures are reviewed
regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that
where necessary, corrective action is taken to ensure that such incidents are not repeated
Qualifications, Experience, & Skills
• High school diploma or equivalent experience required
• 1 – 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
• Must be able to speak the English language clearly and fluently or local/regional language standard.
• Provide excellent customer service and maintain a professional demeanor.
• Ability to communicate effectively with others both verbally and written.
• Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills
to drive initiatives to improve the team and the business.
• Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings,
weekends, and holidays.
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality