- Strong negotiation, communication,attention to detail, time managementskills.
- Sound knowledge of telephone and emailetiquette.
- Ability to work independently andmaintain focus under pressure.
- Ability to meettight deadlines.
- Ability to work well as partof a team- to exhibit objectivity and be open-minded towards theideas and views of others, give as well as welcome feedback,contribute to building team spirit, aid others tosucceed.
- Ability to comprehend, capture as wellas interpret basic customer information, besides upholding thevalues of the organization.
- Ability to followinstructions diligently.
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Contact Centre Agent
Found in: Talent AE C2 - 1 day ago
Nathan & Nathan Dubai, United Arab Emirates Full timeOur client who is a government company in the healthcare sector is looking for a Contact Centre Agent for a 1-month extendable contract for their team in Dubai. As this is a temporary role, we would prefer someone who has a Sponsor Visa and can join immediately. · Job role: · Co ...
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Care Centre Agent
Found in: DrJobEN AE A2 - 6 days ago
Allianz Partners Dubai, United Arab EmiratesClosely coordinate with payers, providers and members by providing quality actions and resolutions to their concerns and queries. · Proactively handle complaints at the earliest. · Answer inbound emails as well as assist customers who have specific inquiries. · Build customer's i ...
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Call Centre Agent
Found in: Talent AE A C2 - 6 days ago
Hireget Dubai, United Arab EmiratesHandle inbound and outbound callsfrom customers regarding product inquiries, orders, billing issues,and general support. · Listen actively tocustomer concerns, empathize with their needs, and provideappropriate solutions orinformation. · Accurately enter and updatecustomer inform ...
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Call Centre Agent
Found in: DrJobEN AE A2 - 6 days ago
Hireget Dubai, United Arab EmiratesHandle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support. · Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information. · Accurately enter and update customer ...
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Call Centre Agent
Found in: Talent AE A C2 - 6 days ago
dubizzle Dubai, United Arab EmiratesHandle high volumes of inboundcalls and enquiries from numerous channels · Meetour customer SLA's to ensure customersatisfaction · Deal with outbound calls to targetpotential customers and be required to meet conversion quotas andKPIs · Handle calendar appointments for the fields ...
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Connectivity Centre Agent
Found in: DrJobEN AE A2 - 16 hours ago
One&Only Resorts Dubai, United Arab EmiratesSuitable candidate will be reporting directly to the Guest Experience Manager. He/She must be highly qualified and must have at least 1-2 years' experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & reserva ...
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Call Centre Agent
Found in: DrJobEN AE A2 - 6 days ago
dubizzle Dubai, United Arab EmiratesHandle high volumes of inbound calls and enquiries from numerous channels · Meet our customer SLA's to ensure customer satisfaction · Deal with outbound calls to target potential customers and be required to meet conversion quotas and KPIs · Handle calendar appointments for the f ...
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Connectivity Centre Agent
Found in: Talent AE A C2 - 20 hours ago
One&Only Resorts Dubai, United Arab EmiratesSuitable candidate will be reporting directlyto the Guest Experience Manager. He/She must be highly qualifiedand must have at least 1-2 years' experience in a similarrole in an upscale luxury hospitality industry or five-star hotels.He/She must have customer service & reservation ...
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Call Centre Agent
Found in: Talent AE C2 - 1 day ago
Masafi LLC Dubai, United Arab Emirates Full time· Your time to make ripples. · We are for the restless achievers. For those who thirst for success and more. For those who never stop trying. We are Masafi. And if you have what it takes, we are ready to take the next step with you. · Things we believe in: · Inclusivity & divers ...
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Guest Service Centre Agent
Found in: DrJobEN AE A2 - 3 days ago
accor hotel Dubai, United Arab EmiratesKEY RESPONSIBILITIES Responding to customer queries related to health insurance claims, policy etc. through calls. Providing resolution to customers' complaints & grievances Maintaining the AHT for the process No target Qualification / Experience Should be a graduate at-least or ...
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Guest Service Centre Agent
Found in: Talent AE A C2 - 3 days ago
accor hotel Dubai, United Arab EmiratesKEYRESPONSIBILITIESResponding to customer queries relatedto health insurance claims, policy etc. throughcalls. Providingresolution to customers' complaints &grievancesMaintaining the AHT for theprocess NotargetQualification /Experience Shouldbe a graduate at-least or final year r ...
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Guest Service Agent at Waldorf Astoria Dubai InternationalFinancial Centre
Found in: Talent AE A C2 - 6 days ago
Hilton Dubai Dubai, United Arab EmiratesWelcome and fulfill the check-inprocess for Guests and group arrivals · Completethe check-out process for departing guests using the hotelsystems · Manage, effectively and efficiently,Guest requests, inquiries, andcomplaints · Maintain current knowledge of hotelproducts, services ...
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Concierge Agent at Waldorf Astoria Dubai International Financial Centre
Found in: Talent AE C2 - 1 day ago
Hilton Dubai, United Arab Emirates Full timeA Concierge at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. · What will I be ...
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Guest Service Agent at Waldorf Astoria Dubai International Financial Centre
Found in: Talent AE C2 - 1 day ago
Hilton Dubai, United Arab Emirates Full timeA Front Desk Receptionistat Waldorf Astoria Dubai International Financial Centre, welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, ema ...
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Guest Service Agent at Waldorf Astoria Dubai International Financial Centre
Found in: DrJobEN AE A2 - 6 days ago
Hilton Dubai Dubai, United Arab EmiratesWelcome and fulfill the check-in process for Guests and group arrivals · Complete the check-out process for departing guests using the hotel systems · Manage, effectively and efficiently, Guest requests, inquiries, and complaints · Maintain current knowledge of hotel products, se ...
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Call Centre Manager
Found in: DrJobEN AE A2 - 4 days ago
EmiraTalent Dubai, United Arab EmiratesCall Centre Manager · Dubai · We are seeking a Call Centre Manager on behalf of a wellknown Ecommerce business at an exciting time of exponential growth. As a Call Centre Manager you will be responsible for establishing bestpractices in a Call Centre of about 25 agents. We need s ...
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Call Centre Quality Trainer
Found in: DrJobEN AE A2 - 1 day ago
Al Tayer Group LLC Dubai, United Arab EmiratesEvaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need. · Provide timely and constructive feedback to customer service agents based on a ...
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Call Centre Manager
Found in: Talent AE A C2 - 5 days ago
EmiraTalent Dubai, United Arab EmiratesCall CentreManager · Dubai · Weare seeking a Call Centre Manager on behalf of a wellknownEcommerce business at an exciting time of exponential growth. As aCall Centre Manager you will be responsible for establishingbestpractices in a Call Centre of about 25 agents. We need someon ...
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Customer Service Roles
Found in: DrJobEN AE A2 - 4 days ago
Talent Pal Dubai, United Arab EmiratesJob Purpose: Customer Service Roles · The Emirates Group is a highly profitable business comprising of Emirates Airline the largest international airline in the world and dnata one of the worlds biggest air services providers. With our headquarters located in the cosmopolitan emi ...
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Call Centre Quality Trainer
Found in: Talent AE A C2 - 20 hours ago
Al Tayer Group LLC Dubai, United Arab EmiratesEvaluate customer interactions toensure they meet quality standards, using a predefined frameworkThis involves regularly assessing a specified number of contactsper agent based on departmentneed. · Provide timely andconstructive feedback to customer service agents based onassessm ...
Care Centre Agent - Dubai, United Arab Emirates - Allianz Partners
Description
Closely coordinate with payers, providers andmembers by providing quality actions and resolutions to theirconcerns and queries.
Proactively handlecomplaints at the earliest.
Answer inboundemails as well as assist customers who have specificinquiries.
Build customer's interestin the services and products offered by thecompany.
Provide personalized customer serviceof the highest level.
Update the existingdatabase with changes and the status of each existing / prospectivecustomer / member.
Document details of allconversation and actions taken.
Correspondwith Care Centre Management and keep an open channel ofcommunication.
Maintain records and close-loopeach call by completing the clerical duties, which includes faxing,filling up paperwork, doing checks on credit references, as well asliaising with other departments.
Analyze thevarious parts of a problem properly and develop logical solutionswithin the permitted scope ofwork.
BehavioralRequirements