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Dubai

    Call Centre Agent - Dubai, United Arab Emirates - dubizzle

    dubizzle
    dubizzle Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 2 days ago

    Dubizzle background
    Description
    • Handle high volumes of inboundcalls and enquiries from numerous channels
    • Meetour customer SLA's to ensure customersatisfaction
    • Deal with outbound calls to targetpotential customers and be required to meet conversion quotas andKPIs
    • Handle calendar appointments for the fieldsales team
    • Manage and handle customercomplaints, escalating to the relevant stakeholders and ensuringaccurate reporting
    • Handle customer enquiriesand emails

    Requirements

    • A minimum of 12 months experienceworking in a call center/telesalesrole
    • Experience in a fast-paced role requiringcontinuous multitasking (you will handle a constant stream ofinbound calls whilst also answering customer emails) ream ofinbound calls while also having to answer client WhatsAppmessages)
    • Flexible with workinghours
    • Available 6 days a week and potentiallyFridays
    • Hard working, willing to go above andbeyond to deliver

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