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    Reservations Supervisor - Dubai, United Arab Emirates - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts background
    Description
    • Overseeing the daily operation ofthe Reservations department
    • Leading, coaching,motivating and developing our large on site reservationsteam
    • Focusing on quality assurance, call andemail conversion, voice sales effectiveness, sell out and upsellefficiency
    • Maintaining Global standards onreservation related areas (Market code, profile, data field) andwork closely with the Worldwide Reservations Office and Corporateteams
    • Being involved in revenue managementdecisions such as inventory management, distribution channelmanagement, overbooking and weekly 21 dayforecasting
    • Actively drive sales for the Hotelby maintaining business relationships with travel agents, corporateand leisure business
    • Working closely with otherdepartments on a day to day basis including Sales and FrontDesk

    PreferredQualifications And Skills

    • A minimum of 1 year experience in aleadership role within reservations or front office in a largeinternational hotel
    • Sound understanding ofRooms Division
    • Strong written and verbalcommunication skills
    • Opera experienceessential
    • The ability to inspire the team witha hands on approach and leading by example
    • Theability to work weekends and evenings as the department operates 7days a week


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