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    Partner Support Advisor - Dubai, United Arab Emirates - Property Finder Group

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    Description
    • Serves customers by providing product and service information and resolving product and service problems.
    • Promptly respond to customer questions submitted via email, chat, phone or any other channels.
    • Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
    • Ensures performance goals are being met consistently based on quality standards.
    • Support the team members and provide training on best practices.
    • Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
    • Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
    • Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
    • Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
    • Make recommendations when policies and procedures need modification when problems arise.


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