- Ensure brand standards, policiesand procedures are adhered to at alltimes.
- Maintain complete knowledge of all hotelfeatures/services, hours of operations, all hotel restaurant foodconcepts, menu price range, dress code and ambiance, all hotel roomtypes, numbers/names, layout appointments, amenities and locations,all hotel room rates, special packages and promotions, daily housecount and expected arrivals/departures scheduled daily groupactivities, names and locations of meeting/banquet rooms, roomavailability status for any given day.
- Maintaincleanliness throughout the areas.
- Organize andimplement all special needs, personal preferences and amenitydistribution in accordance to the department's standardsand procedures.
- Answer and direct all externalincoming telephone calls following the standard telephoneetiquettes.
- Takes In Room Dining orders fromthe guests over the telephone. Enters order into MICROSsystem.
- Communicates special instructions tothe kitchen and expediters.
- Handlesguests' complaints and takes action to resolveproblems.
- Accepts and relays guests messages,either manually, written or through voice mailsystem.
- Maintain and update Opera telephoneDirectory.
- Prepare any admin related tasksdelegated by the line manager.
- Takes requestfor wake up calls and follows through to ensure guests receivetheir wake up call at the requestedtime.
- Greets guests with a cheerful andpleasant voice during theconversation.
- Responds to emergency situationscalmly, effectively, according to hotelguidelines.
- Actively participate in sending anddistributing all incoming and outgoing faxes andmessages.
- Understand and know all SOPs for fireevacuation, your role and what is required in Emergencysituation.
- Successful completion of thetraining / certification process.
- Develop andmaintain positive and productive working relationships with otheremployees and departments. Support all co-workers and treat themwith dignity and respect.
- Follow, comply andensure that all guests are checked-in and out from the DTCMe-service portal and CID systems.
- Follow,comply and ensure that all service requests and incidents eitherrequested by a guest and/or associates are logged intoFCS/e-connect software in a timelymanner.
- Perform any other works as and whenassigned by the supervisor and/ormanagement.
- At least 1+ yearsexperience working at the reception or as a telephone operator in a4* property with 250+ inventory.
- 1 yearexperience Front Office computerliteracy
- Excellent communications skills withProficiency in speaking and writingEnglish.
- Team player with excellent planning,organizing skills and excellent problem-solvingskills.
- Able to work flexible working hourswith rotating shifts.
- Pleasant personality andgood grooming.
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Telephone Operator
Found in: DrJobEN AE A2 - 3 days ago
Buzzon Dubai, United Arab EmiratesAnswering Calls: Professionally handle incoming calls and direct them to the appropriate person or department. · Message Taking: Accurately record and relay messages to recipients. · Information Provision: Provide information to callers and assist with inquiries. · Call Routing: ...
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Telephone Operator
Found in: DrJobEN AE A2 - 22 hours ago
IHG - INTERCONTINENTAL HOTELS GROUP Dubai, United Arab EmiratesAnswering incoming calls promptly and professionally, addressing guest inquiries and requests in a courteous manner. · Transferring calls to the appropriate department or individual, ensuring timely and accurate communication. · Taking and delivering messages accurately to the in ...
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Telephone Operator
Found in: Talent AE A C2 - 4 days ago
Buzzon Dubai, United Arab EmiratesAnswering Calls: Professionally handleincoming calls and direct them to the appropriate person ordepartment. · Message Taking: Accurately record and relaymessages to recipients. · Information Provision: Provideinformation to callers and assist with inquiries. · CallRouting: Direc ...
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Telephones Operator
Found in: DrJobEN AE A2 - 4 days ago
Hilton Dubai, United Arab EmiratesWhat will I be doing? · As a Telephones Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Tel ...
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Telephone Operator
Found in: Talent AE A C2 - 2 hours ago
Swissôtel Al Maqam Makkah Dubai, United Arab EmiratesEnsure proper functioning oftelephone equipment in the hotel at all times and to implementcorrect telephone operating procedures · Handleany guest complaints and/or remarks; provides a response as soon aspossible · Handle phone calls and forward anymessages received for the guest ...
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Telephone Operator
Found in: DrJobEN AE A2 - 2 days ago
the first group dubai Dubai, United Arab EmiratesEnsure brand standards, policies and procedures are adhered to at all times. · Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layo ...
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Telephone Operator
Found in: Talent AE A C2 - 1 day ago
Bella Roma Specialty Hospital Dubai, United Arab EmiratesTo greet and direct patients andvisitors to the appropriate location and services. (The personshould be courteous, polite & helpful to the public andclients; and thus he/she should be able to manage the front officearea efficiently). · To register patientsaccording to Bella Roma ...
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Telephone Operator
Found in: DrJobEN AE A2 - 22 hours ago
Bella Roma Specialty Hospital Dubai, United Arab EmiratesTo greet and direct patients and visitors to the appropriate location and services. (The person should be courteous, polite & helpful to the public and clients; and thus he/she should be able to manage the front office area efficiently). · To register patients according to Bella ...
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Telephone Operator
Found in: Talent AE C2 - 1 day ago
Raffles London at The OWO Dubai, United Arab Emirates Full timeCompany Description · A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style. · Job Description · PURPOSE OF POSITION · To p ...
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Telephone Operator
Found in: Talent AE A C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Dubai, United Arab EmiratesProcess all incoming and outgoingcalls accurately and courteously · Ensure smoothinternal telecommunication as per SofitelStandards · Accurately record and control wake-upcalls · Assist guests with international callsand directory queries · Call guests by namewhenever possible · ...
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Telephone Operator
Found in: DrJobEN AE A2 - 1 day ago
Novotel Dubai, United Arab EmiratesReceive each guest call in a professional and friendly manner. · Maintain effective communication with all related department to ensure smooth service delivery. · Handle every query in a polite and courteous manner and exceed guest expectations. · Maintain an up to date knowledge ...
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Telephone operator
Found in: Talent AE A C2 - 5 days ago
Grand Mercure international business hotels Dubai, United Arab EmiratesThis is a remote · Are you a student lookingfor an Internship Opportunity, apply for the Abhyaz · MTCis looking for Creative and Dynamic Canva/ Photoshop Designers whowants to gain industry The candidate is expected to come up withattention-grabbing If you re familiar with prod ...
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Telephone Operator
Found in: Talent AE A C2 - 2 days ago
Novotel Dubai, United Arab EmiratesReceive each guest call in aprofessional and friendly manner. · Maintaineffective communication with all related department to ensuresmooth service delivery. · Handle every query ina polite and courteous manner and exceed guestexpectations. · Maintain an up to date knowledgeof th ...
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Telephone Operator
Found in: Talent AE C2 - 1 day ago
NOVOTEL Dubai, United Arab Emirates Full timeJob DescriptionReceive each guest call in a professional and friendly manner. · Maintain effective communication with all related department to ensure smooth service delivery. · Handle every query in a polite and courteous manner and exceed guest expectations. · Maintain an up to ...
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Telephones Operator
Found in: Talent AE A C2 - 5 days ago
Hilton Dubai, United Arab EmiratesWhat will I bedoing? · As a TelephonesOperator, you will accept, deliver and respond to Guest andmanagement messages, enquiries and emergencies using theirknowledge of the hotel facilities, services, and the local vicinityto quickly respond to the customer. A Switchboard Telephon ...
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Purchasing Manager
Found in: Talent DE C2 - 1 day ago
Edition Hotels Dubai, United Arab Emirates Full timeJOB SUMMARY · Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories. CANDIDATE PROFILE Education and Experience 4-year bachelor's degree in Finance and A ...
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Front Desk Coordinator UAE National
Found in: DrJobEN AE A2 - 22 hours ago
Chalhoub Group Dubai, United Arab EmiratesDaily collection and delivery of mail from PO Box and transfer to office mail room when assigned · Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages · Provide information about establishment such as location and working h ...
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Whatever/Whenever Agent
Found in: Talent SG C2 - 1 day ago
W Hotels Dubai, United Arab Emirates Full timePOSITION SUMMARY · Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-reg ...
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Guest Service Center Agent
Found in: Talent AE C2 - 1 day ago
Avani Dubai, United Arab Emirates Full timeJob Description · Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel ...
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Hostess
Found in: DrJobEN AE A2 - 1 day ago
HILTON Dubai, United Arab EmiratesAs a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including ...
Telephone Operator - Dubai, United Arab Emirates - the first group dubai
Description
Desired Skill &Expertise: