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Dubai

    Learning and Development Specialist - Dubai, United Arab Emirates - Dnata

    Dnata
    Dnata Dubai, United Arab Emirates

    1 day ago

    dnata background
    Description
    • Adhere to the predefined training and development framework, diagnose learning and performance gaps. Recommend, design, develop and deliver innovative solutions and evaluate business impact, consistently achieving excellent customer satisfaction at all levels and meeting agreed KPIs.
    • Ensure that changes to the business environment are analysed and recorded and training programme content updated so as to ensure learning solutions remain current and valid.
    • Demonstrate adherence to Quality and Standards and action improvements to ensure interventions are current, relevant, accurate, and fit for purpose.
    • Take ownership of agreed performance objectives, competencies and development plans; actively pursue self-directed learning in order to remain current and in line with industry best practice.
    • Implement plans in alignment with the departmental mission, values, goals and policies; demonstrate behaviours to represent and promote these and act as a champion for change management.
    • Embrace a culture of cost efficiency by adhering to the agreed budget and identifying and implementing cost-effective work practices. Provide professional expertise and products in line with the corporate revenue generation strategy.
    • Establish and maintain effective on-going relationships with key contacts in business units, joint ventures and external entities where applicable. Project a professional image and demonstrate high calibre of knowledge, skills and attitude in order to strengthen and sustain effective relationships.
    • Ensure that assigned L&D projects are delivered on time, within budget, in adherence with quality standards and meet customer expectations. This includes preparing project plans, tracking key milestones, monitoring efforts on a regular basis, identifying resource needs, performing quality reviews and escalating functional, quality and timeline issues appropriately and adjusting plans and/or resources. The job holder will coordinate communication with all key stakeholders and also ensure that the projects are aligned with the overall programme portfolio managed by the respective Manager.
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