- Provides detailed consultation and technical education to MoneyGram's partners and regional teams to determine integration/interface requirements for AgentConnect, Account Deposit, Mobile wallets, Direct Sends partners, Biller and Money Transfer Data File partners. Owns the business requirements, prioritization and delivery of product elements of regional projects.
- Provides project management for the new installation of the integrated services including project plans, test plans, timelines and budget management. Provides detailed status reporting for each project as needed. Works directly with the partner to create implementation and support plans.
- Ensures the partner set-up in the production and test environments for AgentConnect partners, and as required, for other integration partners is accurate. Prepares and executes final user testing for the AgentConnect releases. Helps review and has input into the technical documentation/specifications for AgentConnect, Account Deposit, Mobile Wallets, Biller and Direct Sends to ensure accuracy.
- Partners with Application Support, Account Relations Manager and Management as required to provide escalation support for any issues that result from inaccurate, missing or delayed MoneyTransfer or Direct Sends files. Prepares and maintains accurate records of all current and future MoneyTransfer Data files and Direct Sends files and Biller setups including all partner requirements.
- Represents product management within a specific sub region, supporting new revenue opportunities and ensuring sub-regional product initiatives are in line with product strategies, as well as promoting cross-functional and cross-regional communication and input. Acts as the interface between central product owners, IT and regional teams.
- Champions technical needs to internal stakeholders. Technical SME for internal departments and regional teams. Partners with product development teams to provide the partner view for integration enhancements and articulate business benefit or justification.
- Adheres to PMO and audit policy and recommends changes as required to best support integration project tracking.
- Performs other duties as assigned. Qualifications
- BS/BA degree preferred.
- Any combination of relevant education and experience and/or related professional designations/certifications in this field are highly desirable.
- 5 - 7 years of experience in technical and business product management or similar related field with specific knowledge of Java, .NET and XML technologies and web technologies.
- Strong working understanding of file layout structures (API,TXT, CVS, Flat), encryption and network communications protocol standards.
- Strong knowledge of partner operations, systems, and financial transaction knowledge.
- Strong understanding of MGI's business lines, specifically from a tactical (operational) perspective.
- Ability to effectively communicate and document technical specifications and procedures for internal and external technical staff, vendor and partners.
- Understanding of data communications, various operating systems, proxy servers, firewalls, security layers, dial-up and IP technology, network technology.
- Strong organizational and analytical skills.
- Past project management expertise, with ability to work with cross-functional teams and lead when necessary.
- Ability to work well independently and in a team environment.
- Demonstrated organizational and analytical skills.
- Experience in operational and process development (preferred).
- Ability to work in a culturally diverse and changing environment.
- Excellent verbal and written communication skills.
- Bilingual skills in English and French is a must, Arabic skills preferred.
- Ability to present to groups including sales and project teams.
- Experience with managing and interacting with all levels within the organization.
- Experience managing or working on technology projects or working with systems.
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Integration Solutions Manager- 23010487 - Dubai, United Arab Emirates - MoneyGram
Description
DescriptionJob Summary
The Integration Solution Manager is responsible for identifying, developing and managing new product enhancement opportunities for the MoneyGram business, consulting with Partners, Product Management, Product Development, Application Support, MoneyGram Operations and other IT and Sales teams to provide technical consultation and support, project management, and in-depth technical education on MoneyGram's integrated services. This includes Direct Sends, Money Transfer Data Files (MTDF), Biller - set-ups (batch and real-time), standard Agent Connect, Account Deposit, Mobile Wallets and other integration support, as required. Employee in this role collaborates with associates from all operational areas to manage all steps of the product management lifecycle research, analysis, strategy, planning, process design, go-to-market planning, etc. to drive growth in both top line revenue and bottom-line contribution from this business line. The incumbent partners with regional counterparts to understand partner needs and document specific requirements and configurations. The incumbent also develops project plans and is accountable for the budget, timeline and status reporting for each of these integrated partner installations. The Integration Solution Manager considers any Compliance, Regulatory and Legal obligations to align the integration needs accordingly. They are directly responsible for working closely with the partners to facilitate testing, and they project manage the life cycle to final certification of the interface or integration as needed. The incumbent will display a strong capability in technical product management and in solutioning new market offerings and enhancements in addition to representing all product areas for a specific sub region.
Primary Responsibilities
Education
Experience
Essential Skills
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