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    Head of Call Center - Dubai, United Arab Emirates - Sundus

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    Description

    Position Title: Head of Call Center

    JPC: 3188

    Location: Abu Dhabi

    Language: Excellent in English, Arabic (Exclusive for UAE National)

    Background Industry: Banking Industry

    Job Description

    • Cost Management and optimization: Develop and execute strategies to optimize operational costs within the contact center, including Staffing, technology, and other resources.
    • Monitor and analyze key performance metrics to identify costsaving opportunities and areas for improvement.
    • Foster a culture of continuous improvement and employee engagement.
    • Collaborate with IT and customer experience teams to enhance digital self-service options.
    • Manage the effective achievement of the team's objectives through setting individual objectives, managing performance, developing the team, and providing formal and informal feedback to maximize overall performance, engagement, and motivation

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