- Cost Management and optimization: Develop and execute strategies to optimize operational costs within the contact center, including Staffing, technology, and other resources.
- Monitor and analyze key performance metrics to identify costsaving opportunities and areas for improvement.
- Foster a culture of continuous improvement and employee engagement.
- Collaborate with IT and customer experience teams to enhance digital self-service options.
- Manage the effective achievement of the team's objectives through setting individual objectives, managing performance, developing the team, and providing formal and informal feedback to maximize overall performance, engagement, and motivation
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Call Center
1 day ago
Top life Physiotherapy and Hijjama Center Dubai, United Arab Emirates1) Must be Bilingual - English and **Arabic** ( Speaking and Writing ) · 2) Pleasant and Positive Attitude to deal with clients and colleagues. · 3) Must have strong knowledge in various Social media Platforms. · 4) Interactive and negotiation skills. · **Experience**: · - Arabic ...
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1 day ago
JC3 Dubai, United Arab EmiratesA leading healthcare in UAE is currently looking for a **Call Center Supervisor** who will be responsible to supervise the clinic's call center and agents. Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the ...
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Call Center Executive
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AL BARQ AL AKHDAR SHIPPING & STORAGE SERVICES LLC Dubai, United Arab EmiratesThe person must have 2 years experience in call center attending calls of customers in UAE · - Receiving the customers and take the products from them for servicing in the service center. · - Doing necessary documentation in collection of products for servicing from customers. · ...
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Call Center Manager
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Pinoy Tourism LLC Dubai, United Arab Emirates**Business Goal**: · 1.Meeting customer service targets · 2.Increasing efficiency and productivity · 3.Reducing costs · 4.Improving employee morale and retention · 5.Enhancing quality assurance · 6.Managing risks and compliance · **KPI**: · 1.Average Call/lead Handling Time · 2.F ...
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Call Center Agent
2 days ago
AWJ Investments Dubai, United Arab Emirates**Job Purpose** · - Call Center Agent use their knowledge of company products, services, and policies to assist callers with orders, inquiries, complaints, or problems. · - They speak with customers, listen to them gain a better understanding of their needs, and offer possible so ...
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Call Center Agent
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S.S PROPERTIES Dubai, United Arab Emirates**Job Description: Call Center Agent - Real Estate Market (Dubai)** · **Position Overview**:We are seeking a motivated and customer-focused Call Center Agent to join our dynamic real estate team in Dubai. As a Call Center Agent, you will play a pivotal role in representing our ag ...
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Call Center Representative
1 day ago
Veloche Dubai, United Arab EmiratesWe are looking for **CALL CENTER REPRESENTATIVES** to join our company · - **OWN VISA** (spouse/freelance visa) **_Is Preferred_** **for _this position_** · - Dubai freshies welcome to apply · - should have at least _2 years call center experience_ · - must be able to perform **_ ...
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Call Center Supervisor
2 days ago
Webtronic TeleCo. Group Dubai, United Arab EmiratesOur company is looking for a Call Center Supervisor to join our team. · **Responsibilities**: · - Training, and preparing call center representatives to respond to customer questions; · - Ensuring agents understand and comply with all call center objectives, performance standards ...
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Call Center Supervisor
1 day ago
Bizrahmed Dubai, United Arab EmiratesWe're hiring · We're currently searching for an experienced Call Center Supervisor to join our team. · **About us.** · Bizrahmed is a well-established medical centre in Dubai with multiple global branches in London and KSA. We have over 25 years' experience within the cosmetic in ...
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Call Center Supervisor
2 days ago
CGD Dubai, United Arab EmiratesA leading healthcare in UAE is currently looking for a **Call Center Supervisor** who will be responsible to supervise the clinic's call center and agents. Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the ...
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Call Center Agent
2 days ago
Bella Roma Specialty Hospital Dubai, United Arab EmiratesWe are requesting 3 arabic female local (uae nationality) to work in plastic surgery hospital in Dubai as · 1- call center · 2- reception and · 3- hr · And has more than 2 years experiences in the field · **Job Types**: Full-time, Contract · Contract length: 24 months · **Salary* ...
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Call Center Agent
2 days ago
Alpha Medical Laboratory Dubai, United Arab EmiratesAlpha Medical Laboratory is an established ISO Accredited and well known medical laboratory based in Dubai. Our testing portfolio spans over 500 plus lab tests and COVID PCR testing · We are looking for a Call Center Agent who will: · **Skills Needed for this role**: · - Answer a ...
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Call Center Agent
1 day ago
AWJ Investments Dubai, United Arab Emirates**Job Purpose** · Call Center Agent use their knowledge of company products, services, and policies to assist callers with orders, inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solution ...
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Call Center Agent
2 days ago
Valcom Properties Dubai, United Arab EmiratesWe are looking for a **Call Center Agent** **[female] **for our Real Estate Company · **About us** · VALCOM Properties is a disruptive real estate tech company on a mission to dominate Dubai's real estate market. · We are creating a one-stop real estate marketplace through the un ...
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Call Center Representative
2 days ago
Parisima Talent Dubai, United Arab EmiratesParisima Talent is hiring with one of our clients. · **Position: Call Center Agent** · **Job location: Jebel Ali, Dubai** · **Salary: AED 4,500** · **Working days: 6 Days per week** · **Job responsibilities**: · - Answer calls, address inquiries, and resolve customer issues promp ...
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Call Center Agent
1 day ago
AWJ a Kitopi company Dubai, United Arab Emirates**Job Purpose** · Call Center Agent use their knowledge of company products, services, and policies to assist callers with orders, inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solution ...
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Call Center Executive
1 day ago
Medacs Healthcare Dubai, United Arab EmiratesJob Title: Healthcare Call Center Representative · - Purpose: To provide excellent customer service and support to patients, healthcare professionals, and insurance providers through telephone interactions. · - Responsibilities: · - Answer incoming calls and respond to inquiries ...
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Call Center Agent
2 days ago
Dollar Car Rental - AAA Group Dubai, United Arab Emirates**Key responsibilities include**: · - Answering incoming customer calls in a professional and courteous manner · - Providing accurate information and assistance to customers · - Responding to customer inquiries and resolving customer issues · - Documenting customer interactions a ...
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Call Center Agent
13 hours ago
Graphic International Centre Dubai, United Arab EmiratesWe are looking for Call Center Agents for our company in Dubai Silicon Oasis. · **Responsibilities**: · - Updating clients details into the database. · - Maintaining and relationships with existing/new clients via telephone calls · - Managing, tracking and following up on leads b ...
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Call Center Agent
2 days ago
Al Nexzit Consults Dubai, United Arab Emirates**As a Call Center Agent, you will play a crucial role in delivering exceptional customer service through effective communication and problem-solving. Your responsibilities will include: · - Provide excellent customer support via inbound and outbound calls. · - Address customer i ...
Head of Call Center - Dubai, United Arab Emirates - Sundus
Description
Position Title: Head of Call Center
JPC: 3188
Location: Abu Dhabi
Language: Excellent in English, Arabic (Exclusive for UAE National)
Background Industry: Banking Industry
Job Description