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    Merchant Support Executive - Dubai, United Arab Emirates - Planet

    Planet
    Planet Dubai, United Arab Emirates

    3 days ago

    Default job background
    Description

    KeyResponsibilities

    • Strive for first contact resolutionwhen dealing with all shoppers, merchants on a day-to-day basis inlocation
    • Provide related reporting on anon-going and ad hoc basis, if required. Take ownership of merchantissues queries and bring them to a reso
    • To bethe first line of contact for all registered retailers within themall
    • Ensuring the retailers have all thematerial to offer their service, includingbranding.
    • Conduct regular training in store forthe sales teams
    • Act as coordinator forMarketing rollouts, joint Campaign rollouts, updatecommunications
    • Act as point of contact for MallManagement Office
    • 1st line support to Merchantsexperiencing any issues
    • Assist in theonbaording of new merchants
    • Be fully familiarand understand authority level and ultimate accountability of thisrole.
    • Liaise regularly with Merchant ServiceAccount Manager, Marketing Customer Service Manager, and otherrelevant local stakeholders to ensure full compliance as the levelsare dynamic as the business grows.
    • To meetbusiness needs, this role might also include other administrativetasks.
    • Cooperate with other departments of thecompany to ensure the processes arealigned
    • Participate in the Company'sPerformance Management System and ensure full compliance with allpolicies and procedures, reporting systems and Company Values atall times.


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